Refunds
- No refunds for successfully completed transactions.
- Exceptions: failed transaction, duplicate charge, or non-delivery of coins after successful payment.
- Proof of payment (e.g., transaction ID) may be required.
Disputes / Chargebacks
- Please contact us first at [email protected] — most issues are resolved quickly.
- Unfounded chargebacks may lead to access restrictions.
Process
- Email us within 7 days of purchase.
- Describe the issue and attach evidence.
- We reply within 3 business days.
Last updated: 24 Sep 2025